Privacy Notice

Last updated: 3rd July 2018

Background

Carole Barnes understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our website and we will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

This Privacy Notice applies to our use of any and all data collected by us in relation to your use of our website. Please read this Privacy Notice carefully and ensure that you understand it. Your acceptance of our Privacy Notice is deemed to occur upon your first use of our website and you will be required to read and accept this Privacy Notice when contacting us through our website form. If you do not accept and agree to this Privacy Notice, you must stop using our website immediately.

1. Definitions and Interpretation
In this Privacy Notice the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of our website;
[“Cookie” means a small text file placed on your computer or device on our website when you visit certain parts of our website and/or when you use certain features of our website. Details of the Cookies used by our Site are set out in section 12, below;
“Our Website” means this website http://www.riversiderooms.co.uk
[“UK and EU Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and] “We/Us/Our” means Carole Barnes.

2. Information About Us
2.1 Our Website http://www.riversiderooms.co.uk, is owned and operated by Carole Barnes, whose address is 10, Uxbridge Road, Hampton Hill, TW12 3AB.
2.2 The data protection officer is Carole Barnes who can be contacted at carolebarnes1960@yahoo.co.uk

3. What Does This Privacy Notice Cover?
This Privacy Notice applies only to your use of our website. It does not extend to any websites that are linked to from our website whether we provide those links or whether they are shared by other users. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy notices/policies of any such websites before providing any data to them.

4. What Data Do We Collect?
Some data will be collected automatically by our website for further details, please see section 12 on our use of cookies, other data will only be collected if you voluntarily submit it and consent to us using it for the purposes set out in section 5, for example, when contacting us. Depending on your use of our website, we may collect some or all of the following data:
4.1 Name
4.2 Business/Company name
4.3 Contact information such as email addresses and telephone numbers
4.4 Demographic information such as postcode and preferences
4.5 IP address (automatically collected)
4.6 Web browser type and version (automatically collected)
4.7 Operating system (automatically collected)
4.8 A list of URL’s starting with a referring website, your activity on our website, and the website you exit to (automatically collected)
4.9 Add further information as required.

5. How Do We Use Your Data?
5.1 All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). For more details on security see section 6, below.
5.2 We use your data to provide the best possible products and services to you. This includes:
5.2.1  – Providing and managing your Account
5.2.2  – Personalising and tailoring your experience on our website
5.2.3  – Supplying our products and services to you
5.2.4  – Personalising and tailoring our products and services for you
5.2.5  – Responding to communications from you
5.2.6  – Market research
5.2.7 Analysing your use of our website and gathering feedback to enable us to continually improve our website and your user experience
5.3 In some cases, the collection of data may be a statutory or contractual requirement, and we will be limited in the products and services we can provide you without your consent for us to be able to use such data.
5.4 With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email, telephone, text message, post with information, news and offers on our products and/or services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
5.5 Advertisers whose content appears on our website may engage in what is known as “behavioural advertising” – advertising which is tailored to your preferences, based on your activity. Your activity is monitored using cookies, as detailed below in section 12. You can control and limit your data used in this way by adjusting your web browser’s privacy settings. Please note that we do not control the activities of such advertisers, nor the information they collect and use. Limiting the use of your data in this way will not remove the advertising, but it will make it less relevant to your interests and activities on our website.
5.6 Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
a) You have given consent to the processing of your personal data for one or more specific purposes;
b) Processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
c) Processing is necessary for compliance with a legal obligation to which we are subject;
d) Processing is necessary to protect the vital interests of you or of another natural person;
e) Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
f) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

6. How and Where Do We Store Your Data?
6.1 We only keep your data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it. In any event, We will conduct an annual review to ascertain whether we need to keep your data.
6.2 Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).

Or

6.3 Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). You are deemed to accept and agree to this by using our website and submitting information to us. If we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties we engage and the use of the EU-approved Model Contractual Arrangements. If we intend at any time to transfer any of your data outside the EEA, we will always obtain your consent beforehand.
6.4 Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our website.
6.5 Steps we take to secure and protect your data include:
6.6 Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet.

7. Do We Share Your Data?
7.1 In certain circumstances we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.

8. What Happens If Our Business Changes Hands?
8.1 We may expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Notice, be permitted to use the data for the purposes for which it was originally collected by us.
8.2 In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

9. How Can You Control Your Data?
9.1 When you submit information via our website, you may be given options to restrict our use of your data.
9.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receive.

10. Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given it
10.1 You may access our website without providing any data at all. However, to use all features and functions available on our website you may be required to submit or allow for the collection of certain data.
10.2 You may restrict your internet browser’s use of cookies.
10.3 You may withdraw your consent for us to use your personal data at any time by contacting us and we will delete your data from our systems. However, you acknowledge this may limit our ability to provide the best possible products and services to you.

11. How Can You Access Your Data?
You have the legal right to ask for a copy of any of your personal data held by us where such data is held. Please contact us for more details at carolebarnes1960@yahoo.co.uk or using the contact details below in section 15.

12. What Cookies Do We Use and What For?
12.1 When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called ‘cookies’.
These cookies cannot be used to identify you personally and are used to improve services for you, for example:
– Letting you navigate between pages efficiently
– Enabling a service to recognise your computer, so you don’t have to give the same information during one task
– Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast.

To learn more about cookies, see:
- www.allaboutcookies.org
- www.youronlinechoices.eu
– www.google.com/policies/technologies/cookies/

Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website’s features.

Multiple cookies may be found in a single file depending on which browser you use.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:
Category 1: strictly necessary cookies
These cookies are essential to enable you to move around the website.

12.2 Our website uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our website. This, in turn, enables us to improve our website and the products and services offered through it. You do not have to allow us to use these cookies, however, whilst our use of them does not pose any risk to your privacy or your safe use of our website, it does enable us to continually improve our website, making it a better and more useful experience for you.
12.3 The analytics services used by our website uses cookies to gather the required information. Certain of these cookies may be placed immediately when you first visit our website and it may not be possible for us to obtain your prior consent.
12.4 You can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
12.5 You can choose to delete cookies at any time however you may lose any information that enables you to access our website more quickly and efficiently including, but not limited to, login and personalisation settings.
12.6 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

13. Your Rights under GDPR
Under the GDPR, you have:
13.1 The right to request access to, deletion of or correction of, your personal data held by us;
13.2 The right to complain to a supervisory authority;
13.3 Be informed of what data processing is taking place;
13.4 The right to restrict processing;
13.5 The right to data portability;
13.6 Object to the processing of your personal data;
13.7 Rights with respect to automated decision-making and profiling (see section 14 below).
To enforce any of the foregoing rights or if you have any other questions about our website or this Privacy Notice, please contact us using the details set out in section 15 below.

14. Automated Decision-Making and Profiling
14.1 In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.
14.2 The right described in section 14.1 does not apply in the following circumstances:
a) The decision is necessary for the entry into, or performance of, a contract between you and us;
b) The decision is authorised by law, or
c) You have given your explicit consent.

15. Contacting Us
If you have any questions about our website or this Privacy Notice, please contact us by email at carolebarnes1960@yahoo.co.uk or by post at Carole Barnes, 10 Uxbridge Road, Hampton Hill, TW12 3AB. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 11, above).

16. Changes to Our Privacy Notice
We may change this Privacy Notice as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of the Privacy Notice on your first use of our website following the alterations. We recommend that you check this page regularly to keep up-to-date.